{"id":37103,"date":"2025-07-04T07:26:46","date_gmt":"2025-07-04T05:26:46","guid":{"rendered":"https:\/\/www.cservetech.com\/?page_id=37103"},"modified":"2026-04-16T10:57:41","modified_gmt":"2026-04-16T08:57:41","slug":"cancellation-and-refund","status":"publish","type":"page","link":"https:\/\/www.cservetech.com\/pt\/cancellation-and-refund\/","title":{"rendered":"Cancelamento e Reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"37103\" class=\"elementor elementor-37103\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-57e91ad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57e91ad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d547b8d\" data-id=\"d547b8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fa4427 elementor-widget elementor-widget-text-editor\" data-id=\"6fa4427\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No <b>Cserv Technologies<\/b>, nos esfor\u00e7amos para fornecer servi\u00e7os digitais e de TI confi\u00e1veis e de alta qualidade aos nossos clientes. Nossa Pol\u00edtica de Cancelamento e Reembolso descreve termos claros para ajudar voc\u00ea a entender seus direitos e responsabilidades em rela\u00e7\u00e3o a cancelamentos e reembolsos de servi\u00e7os.<\/p><h6><b>\u00a0Pol\u00edtica de Cancelamento de Servi\u00e7o<\/b><\/h6><p>Os clientes podem solicitar o cancelamento de um servi\u00e7o com base nos termos descritos abaixo:<\/p><ul><li><b>Servi\u00e7os baseados em projetos:<\/b> Os pedidos de cancelamento devem ser feitos no prazo de <b>48 horas<\/b> do pagamento inicial.<\/li><li><b>Assinaturas mensais ou adiantamentos:<\/b> Voc\u00ea pode cancelar antes do pr\u00f3ximo ciclo de cobran\u00e7a. Ap\u00f3s o in\u00edcio de um novo ciclo de cobran\u00e7a, o cancelamento ser\u00e1 v\u00e1lido para o ciclo seguinte.<\/li><li><b>Projetos de software ou desenvolvimento personalizados:<\/b> Devido \u00e0 natureza personalizada desses servi\u00e7os, os cancelamentos s\u00e3o permitidos <b>somente antes do projeto entrar na fase de desenvolvimento<\/b>.<\/li><\/ul><p>Para iniciar um cancelamento, envie um e-mail para <strong><a href=\"mailto:africa@www.cservetech.com\">\u00e1frica@www.cservetech.com<\/a>, <\/strong><a href=\"mailto:india@www.cservetech.com\"><strong>\u00edndia@www.cservetech.com<\/strong><\/a> com os detalhes do seu servi\u00e7o e o motivo do cancelamento.<\/p><h6><b>Pol\u00edtica de Reembolso<\/b><\/h6><p>A Cserve Technologies segue uma pol\u00edtica de reembolso transparente e justa:<\/p><h6><b>Reembolsos eleg\u00edveis:<\/b><\/h6><ul><li><b>Servi\u00e7o n\u00e3o entregue<\/b> conforme acordado no contrato inicial.<\/li><li><b>Solicita\u00e7\u00e3o de cancelamento<\/b> feito dentro do prazo permitido (mencionado acima).<\/li><li><b>Pagamento duplo<\/b> ou erros t\u00e9cnicos durante o processamento do pagamento.<\/li><\/ul><h6><b>Reembolsos n\u00e3o eleg\u00edveis:<\/b><\/h6><ul><li><b>Nenhum reembolso em servi\u00e7os digitais<\/b> assim que o servi\u00e7o for entregue ou iniciado (incluindo desenvolvimento de software, SEO, configura\u00e7\u00e3o de nuvem, hospedagem de dom\u00ednio etc.).<\/li><li><b>Nenhum reembolso em ferramentas ou assinaturas de terceiros<\/b> adquirido em nome do cliente.<\/li><li><b>Mudan\u00e7a de ideia<\/b> ap\u00f3s o in\u00edcio do servi\u00e7o ou entrega parcial.<\/li><\/ul><h6><b>Cronograma de reembolso<\/b><\/h6><p>Ap\u00f3s a aprova\u00e7\u00e3o do reembolso:<\/p><ul><li>Os reembolsos ser\u00e3o processados dentro de <b>7 a 10 dias \u00fateis<\/b> a partir da data de aprova\u00e7\u00e3o.<\/li><li>Os reembolsos ser\u00e3o creditados na <b>m\u00e9todo de pagamento original<\/b> usado durante a transa\u00e7\u00e3o.<\/li><\/ul><h6><b>Exce\u00e7\u00f5es e Disputas<\/b><\/h6><ul><li>Em caso de disputas, podemos solicitar informa\u00e7\u00f5es ou evid\u00eancias adicionais antes de processar um reembolso.<\/li><li>Reservamo-nos o direito de negar reembolsos para <b>viola\u00e7\u00f5es dos nossos termos de servi\u00e7o<\/b> ou <b>comportamento anti\u00e9tico<\/b>.<\/li><\/ul><h6><b>Informa\u00e7\u00f5es de contato<\/b><\/h6><p>Para qualquer d\u00favida ou assist\u00eancia relacionada a esta Pol\u00edtica de Cancelamento e Reembolso, entre em contato com:<\/p><p><strong><a href=\"mailto:africa@www.cservetech.com\">\u00e1frica@www.cservetech.com<\/a>, <\/strong><a href=\"mailto:india@www.cservetech.com\"><strong>\u00edndia@www.cservetech.com<\/strong><b><br \/><\/b><\/a> <strong>+91 <b>9109981138<\/b>, <\/strong><strong>+258 866 522 511<\/strong><br \/><b><\/b> <strong><a href=\"https:\/\/www.cservetech.com\/pt\/\">www.cservetech.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Na Cserve Technologies, nos esfor\u00e7amos para fornecer servi\u00e7os de TI e digitais confi\u00e1veis e de alta qualidade aos nossos clientes. Nossa Pol\u00edtica de Cancelamento e Reembolso descreve termos claros para ajud\u00e1-lo a entender seus direitos e responsabilidades em rela\u00e7\u00e3o a cancelamentos e reembolsos de servi\u00e7os. Pol\u00edtica de Cancelamento de Servi\u00e7os Os clientes podem solicitar o cancelamento de um servi\u00e7o com base nos termos descritos abaixo: Servi\u00e7os por Projeto [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37103","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancellation &amp; Refund Policy \u2013 Cserve Technologies<\/title>\n<meta name=\"description\" content=\"Explore Cserve Technologies&#039; service cancellation policy and refund terms for digital IT services. 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